Please start by selecting an option:
1. Accessing Diagnostic Mode
2. What the screen means once you've accessed it
3. Voltage - how to determine voltage
4. Error Codes - what they mean
5. Strain Gauge - how to test it
Follow our BionX console code access instructions and enter code 3772 to access Diagnostic mode.
When you're in Diagnostic mode you'll notice the screen is blank except for 5 small digits in the lower left corner and, in the case of G1 consoles only, two large digits above these(these two large digits are not important). The 5 small digits represent 3 possible pieces of information:
The right most 3 digits "00XXX" represent your battery voltage and should be read as a 3 digit number with a decimal point. So for example if you see "00319" that should be read as "31.9" volts.
The left most 2 digits "XX000" can represent 2 things. If you are riding, they will show the strain gauge readout from 00 to 30. If you are not riding and there is an error it will flash "ER" and then "30."
The voltages listed below apply to batteries that are either new or slightly used. As the battery gets older it's maximum charge level will decrease gradually.
|BionX model||Battery Type||Fully Charged Voltage|
|P250||24V-Nickel Metal Hydride (NiMh)||27 volts|
|P350||36V-Nickel Metal Hydride (NiMh)||40.5 volts|
|PL250||24V-Lithium (LiMn)||28.5 volts|
|Pl350 DT||36V-Lithium (LiMn), Down Tube Mount||41 volts|
|PL350 RR M||36V-Lithium (LiMn), Rear Rack "Medium"||41 volts|
|PL350 RR L||36V-Lithium (LiMn), Rear Rack "Large"||41 volts|
|PL350XL DT||48V-Lithium, Down Tube Mount||52 volts|
|PL350XL RR||PL350XL, 48V-Lithium, Rear Rack Mount||52 volts|
Error codes will be preceded by "ERR" and then the error number. For example, ERR.... 25 = error 25. A complete list of error codes may be helpful:
|Code||Description||Course of Action|
|20||Motor circuit board error||A) Check connections B) Motor may need to be repaired or replaced, contact your dealer or fill out BionX System Analysis Form|
|21||Motor circuit board error||A) Check connections B) Motor may need to be repaired or replaced, contact your dealer or fill out BionX System Analysis Form|
|22||Motor circuit board error||A) Check connections B) Motor and/or battery may need to be repair or replaced, contact your dealer or fill out BionX System Analysis Form|
|23||Battery overheated or voltage too low/high||Let battery sit for 2 hrs off bike, attempt to charge.|
|25||Battery voltage low||Charge battery or attempt low voltage battery recovery|
|26||No communication between Console and Battery||Check connections and focus on those between console and battery. If this occurs in conjunction with PowerProt error, try replacing the console dock.|
|27||Real Time Clock not detected||A) Check connections B) Battery may need to be repair or replaced, contact your dealer or fill out BionX System Analysis Form|
|28||6V/12V Accessory not connected||Not a problem unless the accessory is connected and not working.|
|40||see error 26||See error 26|
|41||Strain gauge maxed out||You'll see this when you step really hard on the pedals. If it goes away when you're not touching the pedals then don't worry about it. If it stays there after you release the pedals, contact your dealer or fill out BionX System Analysis Form|
|55||No communication between Motor and Console||Check connections and focus the plugs near the motor.|
|60||6V/12V accessory over-current||Measure current coming out of accessory port and contact your dealer for further support or fill out BionX System Analysis Form|
|61||Battery balancer error||Let battery cool down with charger disconnected and try charging again. Try BionX battery gauge recalibration. You may need to get your battery repaired or replaced. Contact your dealer or fill out BionX System Analysis Form.|
|62||Battery balancer error||Drain battery to almost empty, let cool for 1 hour, charge battery|
|63||Battery pack error||You may need to get your battery repaired or replaced. Contact your dealer or fill out BionX System Analysis Form.|
|66||Battery circuit breaker tripped (48V only)||This doesn't relate to the automotive fuse. Remove battery and let sit for 15 minutes. Disconnect motor. Put battery back on bike and see if you still get error code. If no code, remove battery and reconnect motor, and you're good to go. If it you still get code 66, try previous steps again and then contact your dealer or fill out BionX System Analysis Form to get support.|
|67||see error 21||see error 21|
|POWERPROT||Motor not receiving enough voltage from battery||Check all connections and battery bracket. Double check the console dock, if it's too tight or too loose on the handlebar it can cause this problem. Check the wires running to the motor - they may be damaged or frayed. If they are, send to BionX for repair or replace it.
Power Prot by itself or with only error code 55 pretty much always indicates a problem with the motor. Test with a working motor to confirm and/or send to BionX for repair, or replacement. PowerProt plus Error 26 can indicate a console-to-battery communication issue. Try replacing the console dock.
The strain gauge is what detects the motion when you pedal. If it is not working you will not get any assistance. To test the strain gauge: