The BionX electric motor kit is our best motor kit for a bicycle. With all of the different motor options, rim sizes, and battery mounts, there's bound to be a BionX kit that works for you. Because we ship so many of these systems out of state, and sometimes out of the country, it's hard for us to oversee the installation process, just to make sure the system is running smoothly.
There are videos on the internet, and we have a very detailed BionX troubleshooting page on our website, but there are a handful of BionX problems that occur from a simple error in installation. Without reading through pages of troubleshooting, here are 5 Common BionX Problems that may occur with your brand-new electric motor kit:
The biggest BionX problem is a connection issue. You're connecting batteries to brackets to consoles to motors, and there's a lot of wiring to take into account. Before you pack up your system and send it back, just double check all of your wiring. Maybe you left something disconnected. Maybe you accidentally bent one of the pins if you tried to force it together. Maybe you got your greasy fingers all over one of the plugs and now you have to clean it with some rubbing alcohol. Whatever the case may be, it's a connection problem most of the time. The number one thing to keep in mind when installing a BionX kit is DON'T FORCE IT! Everything should fit together snugly and easily.
The motor wheel installation can be tough, especially if you have disc brakes or a weird frame. The one thing to note when you install the motor wheel is the gap in the axle. This gap tells the motor when to assist. When you have a BionX problem relating to an issue with your motor, examine this notch. Is it pointing straight down? If not, you'll have to loosen it with a BionX puller tool, and reposition it to 6 o' clock. If the notch is pointing straight down, but your motor wheel is giving you resistance when you turn it (with the system off), contact us.
Sometimes, a BionX problem could be so easy to fix that simply reading the instructions could help you to get back on the road. Of course, we can't convince everyone to read the instructions, so here is how to adjust the contrast of your console. If your screen is too dark, and all of the digits seem to be showing, hold down "crono" and press "G-" to decrease the contrast. If you can't see any of the digits, hold down "crono" and press "A+" to increase the contrast. Simple right?
This is a tricky BionX problem, but one that can be easily fixed once understood properly. If the system seems to be permanently stuck in "regen" mode (showing a G all the time), it is most likely due to the position of your brake sensor cable. The first thing to try is disconnecting this cable (the shorter cable coming from the console, not the one that goes down to the battery) and then try the system. If it works, you'll have to reposition the sensor wire. You want the system to work properly until you pull the lever, and then switch into "regen" mode, so just slide that wire back and forth until you find the sweet spot that works for your bike. Also, be sure you didn't lose the magnet that you attached to the lever when you installed it (you remembered to do this, right?). If you need additional help, just contact us.
If the throttle doesn't seem to be working properly, it may just need to be recalibrated. Press "Mode" and "G-" until you see a countdown. During this countdown, just press the throttle forward to recalibrate it. Turn the system off, then back on again, to save the changes.
Many BionX problems can be fixed by following one of the instructions above. If it still seems like your system is giving you issues, give us a call. We've been through practically every BionX problem you can think of.
