Your name (as it appears on your original order)
Email address
Phone
Order number (If you have it handy) (Please note that this form will only be processed for customers who have purchased their BionX system from NYCeWheels)
Date of purchase (we have that on file if you don't find it in your records)
B: Problem description
Please first follow the BionX flow chart to narrow down the problem.
Problem description? Please be as precise as possible, give us as much info as you can.
The most common problems, check all of the tasks you have performed:
I have tried the battery calibration is shown below: Battery Meter calibration
I have checked the motor for problems - no assist: Motor does not assist
I have tried to get the console to display correctly: Console frozen
Other then the above trouble shooting steps taken? What other trouble shooting have you tried?
C: BionX system info
Motor serial number (required) (This is located either on the wire coming of the motor or engraved on the inside rim of the motor housing)
Console serial number (required) (This is located on the bottom of the console housing, you need to pull it off the bike to see it)
Battery serial number (required) (This is located on the bottom of the battery - in between the metal rail)
Charger serial number (required) (This is located on the sticker on top of the charger - newer models have a bar-code sticker on the side)
What BionX system do you have? P 250 (250 watt NiMH) PL 250 (250 watt Lithium) PL 250 (250 watt Lithium-Super-light) P 350 (350 watt NiMH) PL 350 (350 watt Lithium) PL 500 (500 watt Lithium)
What is your wheel size? 18 inch 20 inch 26 inch 700C
What is your spoke and rim color? Silver spokes / Silver rim Silver spokes / Black rim Black spokes / Black rim
Front or rear mounted motor? Front mounted Motor Rear mounted Motor
Console | Dash-panel? Pedelec (no throttle lever) Throttle (black throttle lever)
Battery case? Plastic hard-case Black canvas bag
Battery Mounting? (Hard case only) Battery bracket came pre-mounted on BionX rear rack I have installed the battery using the holes for the water bottle mount
Cable length? Standard Water bottle mount Rear rack mounted Custom cables
