IMPORTANT: Please first follow through our BionX Troubleshooting Guide as far as possible to narrow down or solve the problem before submitting this form.
Please note we only provide tech support to systems purchased at NYCeWheels. For non-customers we will forward this form to BionX in order to at least help you get the process started. At that point BionX may ask you to contact your original dealer or may help you directly. If your dealer is not supporting you, you can also contact BionX directly.
To speed up the process of getting a problem solved or a part sent for replacement as quick as possible please be as accurate as possible. Missing or inaccurate information will delay the process.