Our Best Value Guarantee ensures that you compare apples to apples in the online retail world while ensuring you receive the service you deserve.
Incidentally, these are also good questions to ask before purchasing from anywhere else. However, this is in no way a guarantee that we will unconditionally match the price of a competitor selling at a price that would put us out of business.
We pride ourselves on providing exceptional service to our customers and as a result we put in quite a bit more work than most outfits. If you see a super low price or a big discount on a product somewhere else online chances are you're dealing with people who will take your money do as little for you as possible. Most times they will press 1 button to have label slapped on a box in some remote warehouse. The box leaves without any inspection and arrives at your door. From then on it's just 'your problem.' Those are the type of retailers who don't pick up the phone, who can't explain how to use your product, and who can't help you out if something goes wrong.
By cutting all the costs associated with actually supporting their customers these types of 'hands off' retailers are able to offer a reduced price. We feel providing superior service to you is extremely important. If we matched prices with these 'hands off' retailers we would not have the profit margin to provide you with the service you deserve.
Are you're wondering why there are sometimes different prices for internet orders vs our retail store? Well, glad you asked!
We try to make it fair and offer the best deal to you. Shopping online is different from shopping in a store and the pricing is different because of this. Here's the difference:
Some items purchased online are shipped to you directly from the warehouse of the manufacturer or distributor to cut out the middle man and give you the lowest possible price. This is called 'drop shipping'. We feel some items should not be drop shipped because repacking, pre-assembly, testing/repair or tuning should be done to ensure the safety and quality of the product. These items will be shipped from our shop to you.
Retail Store pricing:
We do not sell product in the box, every electric bike, folding bike and scooter that leaves our shop in NYC has been assembled by one of our experienced technicians to insure trouble free ownership of your new shiny ride. Because of this the labor cost of the tune up and the cost of shipping the product to our shop is built into the retail price. Also built in are smiles, music and the occasional party for our local customers.
In most cases, if you figure in the cost of assembly and the cost of shipping will get you to the same cost as if you would be ordering online. For this reason many items are actually less expensive in the shop.