We understand you might have hesitations about the remote nature of online shopping. We are constantly striving to provide our valued customers with 100% satisfaction. If you are unhappy with your purchase, please contact us right away and we will do everything we can to work with you. Returns and exchanges can only be made within 15 days of receiving the item.
We are always happy to work with our customers to make returns as easy as possible while still being able to stay in business.
If you're returning the item unused/uninstalled because you decided you don't want it, we'll refund you product price minus the following fees (see fine print section for further details):
If you've already ridden the bicycle or you don't have the packing material, all of the above apply with the addition of:
Exchanges will be subject to the same shipping and damage fees as straight returns. However, we will not charge restocking fees on an exchange for an item of same or higher value. Please contact us if you'd like to do an exchange. Please do not continue to use the product if you intend to do an exchange.
Simply call our Customer Service staff at (212) 737-3078 or send us an e-mail.
We will issue you a Return Merchandise Authorization (RMA) number, which needs to be written on the box that is being returned. If you would like to exchange the item, we will issue you a full store credit for the product purchase price and bill or credit your account the difference upon verifying your original return and ship out the exchange by your preferred shipping method.
What does "Actual delivery and return shipping costs" mean? - We often discount or waive our shipping costs to make purchasing a product easier. In the event of a return you'll be responsible for the actual costs billed to us by the freight carrier.
What is a "Restocking fee?" - This is a fee which relates to the time spent processing your order, tuning/testing/packaging the order, receiving and checking the product, and processing it back into our inventory.