Shipping and Delivery
Our goal is to make the experience of receiving your new specialty product as easy as the shopping experience itself. Should you not find the answer to your question in the information listed below, please don't hesitate to contact us.
Shipping your new bike, scooter or part. We offer many different options for shipping including UPS, United States Postal Service, and Truck freight.
NOTE: Electric bike customers within a 25 mile radius of our shop must pick up their bikes in store. We cannot ship these bikes for free, but if you would still like to have them shipped, there will be an additional charge based on your location.
US Shipping ratesThe shipping rates posted for our products reflect the cost of shipping that item within the continental U.S.
For shipping rates to Alaska, Hawaii, or U.S. Territories, please contact our Sales team.
In some instances, expedited shipping options such as 2-Day Air or Next-Day Air will not be available for your item or the area we shipping it to. More specifically, lithium ion batteries cannot be expedited, and must ship via UPS ground.
For shipping rates outside of the United States, please refer to our International Shipping section.
Truck freight (Electric Bike Shipments)
Commercial Carrier Shipments for Oversized Items:
Our basic service includes delivery to the curbside or the first-floor entrance of your home. The carrier will contact you 24 hours in advance to schedule a delivery appointment. An adult must be present to sign for delivery of these shipments. Please note that in some instances, the recipient will be required to remove the shipment from the vehicle.
Tracking your shipmentTracking numbers and instructions on tracking your shipment will be included in the tracking email when available.
The moment that your package hits the mail stream you will receive an automated email where you can find all details of the shipment. Feel free to contact us on the status of your order anytime! Sometimes order tracking information may not be available until shortly after the item has been shipped.